Bell Aliant FibreOp customers were left without services for 11 hours after the company's fibre optic line was cut in downtown Amherst late Tuesday.
AMHERST – Incorrect information on the location of fibre optic lines led to an 11-hour outage for Bell Aliant customers in Amherst on Tuesday.
Workers with Bowsers Construction inadvertently cut the line while working on the reconstruction of Eddy Street on Tuesday afternoon. They had been given incorrect information on the location of the line.
“The contractor did everything he was supposed to do,” Amherst CAO Greg Herrett said. “Aliant provided information on the location of the phone line in the area, but didn’t provide information on the fibre optic line that was about six feet away. The contractor dug down to find the cement casing where the main line was but had no idea the other line was there.”
Katie Burgess, manager of corporate affairs for Bell Aliant, said in an email that there was an outage in Amherst affecting approximately 500 customers.
“Crews worked overnight and were able to restore services at 3 a.m. this morning,” Burgess said.
During the outage, customers had no access to telephone services as well as television and Internet.
The company invested $2.7 million in bringing the fibre-to-the-home network to Amherst in late 2012. It was the 10th Nova Scotia community hooked up to the system.
Officials from Bell Aliant were unavailable for further comment on Wednesday morning.
The outage was the second mishap to affect the Eddy Street project. Last week, a natural gas line was broken on the street forcing an evacuation from businesses and homes in the immediate area.
The leak was quickly isolated and quickly brought under control.