'We saw this as an opportunity to be an industry leader, offering an enhanced, time-saving service to our passengers,' says Joyce Carter, HIAA president and CEO.
© METRO/Jeff Harper
A passenger walks past the newer glass section of Halifax Stanfield International Airport.
[HALIFAX, NS] - Halifax Stanfield International Airport is the first airport in North America to offer self-serve baggage drop for all passengers.
“This new, fully automated, self-serve baggage drop system uses the latest technology to simplify the check-in process for airline passengers,” says Joyce Carter, Halifax International Airport Authority (HIAA) president and CEO. “With airline customer service agents available to assist passengers if necessary, this improved level of service speeds up the check-in process and makes it possible for passengers to avoid line ups at counters.”
HIAA worked closely with its airline partners to develop this new passenger processing model.
"Air Canada has been a partner in the development of the new check-in process in Halifax and we are pleased with the outcome,” says Nick Careen, VP Airports, Call Centers and Customer Relations. "We have seen reduced queuing for our passengers and an improved customer experience. We are also very pleased with the upgrades to our Business Class Check-in area where we offer our traditional service."
Similar self-serve processes have been in use by some airlines in airports in other areas of the world.
“We saw this as an opportunity to be an industry leader, offering an enhanced, time-saving service to our passengers,” says Carter.
The new baggage drop system was part of a larger project that saw modernization of the baggage handling and screening equipment and renovations to the terminal building, to upgrade and expand both the domestic/international and U.S. preclearance check-in halls.