Nova Scotia and P.E.I. — get ready for 10-digit dialing

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It is important that consumers and businesses start reprogramming their communications equipment prior to August 23 in order to avoid any inconveniences that may be caused by the changes.

It's almost here — 10-digit local dialing will be introduced in Nova Scotia and Prince Edward Island starting on August 23, 2014.

The Telecommunications Alliance, a group of major telecommunications companies operating in Nova Scotia and Prince Edward Island, is launching a communications campaign in preparation for this change in local calling.

The ever-growing popularity of communications services is driving a huge increase in demand for phone numbers in the region. That is why 10-digit dialing will be required for all local calls. This dialing method allows for the introduction of a new area code 782 that will double the available phone numbers in the region.

“10-digit local dialing is new to Nova Scotia and Prince Edward Island and impacts all residents and businesses. It is important that consumers and businesses start reprogramming their communications equipment prior to August 23, 2014 in order to avoid any inconveniences that may be caused by the changes. The goal of our communications efforts is to ensure that everyone is prepared ahead of time,” stated Glen Brown, spokesperson for the Canadian Numbering Administrator.

How to prepare for 10-digit dialing

1) Start using 10 digit dialing now: Communications companies operating in both provinces are already able to support 10-digit dialing. In order to ensure a successful transition, we recommend that people start using 10 digits for all their local calls now. Starting August 23, 2014 all local calls will require 10-digits– the area code followed by the seven-digit phone number. As of this date, local calls dialed with only seven digits may be intercepted by a network announcement before being connected.  This recorded announcement may disrupt data transmission, so it’s important to make the necessary dialing changes in advance of August 23, 2014.

2) Reprogram your equipment: All consumers and businesses must add the 902 area code to programmed numbers in all of their communications devices and equipment including wireline and wireless phones, auto dialers, computers, alarm systems and lifeline equipment. They should also include their 10-digit phone numbers on stationary, cheques, advertising, and update their employee, client, supplier, and other databases before August 23, 2014.

3) Consult the checklist: Consumers and businesses are invited to consult the checklist available on the Telecommunications Alliance website at www.dial10.ca/checklist

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New area code

Starting in November 2014, the new 782 area code will be available in Nova Scotia and Prince Edward Island using the overlay method. This means the 782 area code will coexist with the current 902 area code and will cover the same geographic area. Customers with telephone numbers that include the 902 area code will retain their numbers. Numbers with the new 782 area code will only be assigned to customers when the existing inventory of 902 numbers is depleted. Introducing a new area code does not affect local calling areas in any way. Adding a new area code to a calling region requires changes in local dialing habits. Since the same phone number can now exist in both area codes, 10-digit local dialing — the area code followed by the seven-digit phone number — is necessary in order for local calls to be connected and reach their appropriate destinations.

Organizations: Telecommunications Alliance

Geographic location: Nova Scotia, Prince Edward Island

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