Room count reduced to increase experience
AMHERST – A national drive to invigorate customers as well as staff has been delivered here in Amherst.
© Christopher Gooding photo
Amherst Comfort Inn general Manager David Smith and Atlantic Sales Director Joanne Gibson welcomed the community into the newly renovated hotel on Wednesday, showcasing the location’s new hot breakfast service and room upgrades.
Comfort Inn’s across the nation are being renovated and the South Albion location here in Amherst underwent an intensive face-lift, placing it in the top-middle of Comfort Inn’s now rejuvenated since the initiative started last year.
“It’s exciting they’ve invested in the community and region,” said Atlantic Director of Sales Joanne Gibson – who is originally from Amherst and former general manager of the Amherst Comfort Inn. “So many businesses are selling or closing in the industry, it’s exciting to have this investment and commitment in our own area.”
The Comfort Inn hosted an open house Wednesday to showcase the renovations, which were started and completed in record time.
“The renos started on Dec. 2 and it was a fantastic crew,” General Manager David Smith said. “They were in and out in threw weeks.”
Moving from a 60-room unit to 59, the hotel sacrificed one of its ground floor units to expand the business’s entry to create a breakfast room.
“The biggest things is we now offer a free, hot breakfast,” Smith said. “We used to offer a continental breakfast but now we have it all: bacon, sausage, scrambled eggs. Even waffle irons to make your own waffles, which is a bit of fun.”
The renovations are part of creating a new standard across all of Comfort Inn’s locations and the works extends beyond the entry, which now includes a business centre for guests complete with fax machine and a computer station on top of the hotels free wireless Internet service for guests.
The hallways have new carpet, rooms are refreshed with new bedding and furniture. Even the lamps serve a new utility beyond creating light.
“Twenty years ago, no one was thinking about cell phones and lap top computers,” Gibson said. “People would move furniture and televisions just to find an outlet, so all of the lamps now have outlets built into them, making it much easier for everyone.”
The Amherst Comfort Inn is located at 143 South Albion St.