AMHERST - Employees at an Amherst customer support centre reached out to the Caribbean on Friday participating in the worldwide Hope for Haiti Now telethon.
TeleTech's Amherst call centre joined 42 other centres managing phone donations during the live telethon.
"On behalf of our employees around the globe we want to express our sincere sympathy to those impacted by this tragedy," company chair and chief executive officer Kenneth Tuchman said. "I'm happy to announce that TeleTech is playing a role in this important fundraising event. It's highly rewarding to be able to repurpose our global infrastructure, technology and human capital to aid others during a crisis and I am overwhelmed by our employees' consistent drive to help others in a time of crisis and their generosity to give of their time and resources."
Besides Amherst, TeleTech employees in Canada, the United States, Mexico. Argentina, Costa Rica, Australia, Philippines and South Africa also participated.
Led by actor George Clooney, the Hope for Haiti telethon featured some of North America's top celebrities giving their time to support relief agencies responding to the earthquake in Haiti. Funds are going to groups like UNICEF, the Red Cross and the Clinton Bush Haiti Fund along with Oxfam, Partners in Health and the Yele Haiti Foundation.
This is not the first time TeleTech has responded during a crisis. It participated in the Shelter from the Storm telethon following hurricane Katrina in 2005.