Tim's gets second lane

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Second lane opened Friday

AMHERST – The lineup for Tim Horton’s coffee at the South Albion location’s drive-thru just got shorter. That’s the intent of the new second lane, anyway, according to Amherst operations manager Lindy Marsh.

“Biggest reason: to clear up some of the traffic…,” he said Friday, just a short time before the second lane came online.

Cars at the single-lane drive-thru would get backed up, sometimes even blocking a lane of the street. While cars will still travel through a single lane to receive their food and pay, two ordering stations are now open, each with its own lane. And the ordering stations are further up the line, giving staff more time to get food ready.

The manager said they want to be proactive. Drive-thru business accounts for 75 per cent of Tim’s business in Amherst, according to Marsh.

The manager wasn’t sure about the budget for the project, but he said discussions about the change began in July.

“Not at all,” he said, when asked if the permitting process meant a lot of municipal red tape.

The change was made quickly. Work started Sept. 17 and finished Sept. 21. The contractor was from Halifax, but work was subcontracted.

“We did use all local trades as well,” he said.

He expressed gratitude to customers for their patience. He said they tried to get it done quickly to avoid interruptions to service.

Drivers pulling up beside the drive-thru lane and stopping to dash into the restaurant, instead of using a designated parking spot, was also a topic of discussion.

Marsh isn’t happy about the practice, and expressed some concern from a safety perspective.

“(But) at the end of the day, they’re coming in spending money,” he said.


Geographic location: AMHERST, South Albion, Halifax

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Recent comments

  • justagirl
    September 28, 2012 - 09:03

    Yes if you leave the small town of amherst you will find that these two lanes are very common in moncton/halifax. Seems to work fine, maybe a few kinks to work out as the staff are learning.

  • Small Minded
    September 27, 2012 - 08:20

    I don't know what all the whining is about, these lanes have worked in other Towns/Cities for years. Maybe if you went out more you would know this. I'll tell you about a new thing called a rotary next week. I also love how this is front page news.

  • Ron Jeremy
    September 24, 2012 - 13:23

    I am with you FLIPX ! Ater you drink M's coffee, you dont know how horrible TIm's taste. Once you drink M's , you never go back. It is only a matter of time before Tim's will start losing profit.

  • flipx
    September 24, 2012 - 08:33

    Do people still drink Tm's? Best coffee is down the street at the M and after 7 of them tasty suckers you get a free one just saying.

  • Rick Harper
    September 24, 2012 - 08:15

    so when the fender benders are happening from the merged traffic, do they stop while in line and exchange driver information?

  • TC
    September 24, 2012 - 08:10

    seems Mr. Marsh thinks that the customer coming in spending money is more important than a customer's safety...Interesting comment to have quoted by the paper. Hope if anyone ever gets hurt they have a copy of this comment on file. What a way for the Town of Amherst to make more revenue though, have an officer fine these patrons, rather than driving past them while they park there.

  • lb
    September 23, 2012 - 12:46

    hmmmmmm 2 lanes + 1 service window = organized confusion ... should be quite a dogshow about 730am

  • cryssy
    September 23, 2012 - 11:24

    Wouldn't it make more sense that if they are going to put in two lanes that they also have two pick up windows? One lane and window should be for beverages only orders and the other lane and window for meals & beverages. Ordering food is what holds up the line. Everybody know that.

  • Walk in customer
    September 23, 2012 - 10:18

    Bad idea. This is just another reason for lazy*ss people to sit in their cars, wasting gas, polluting the environment. My days of spending money at TH are over.

  • Puzzled
    September 22, 2012 - 06:49

    Interesting fix I cannot think of this as a solution when they still have the pick-up window choke point, they still have the increasingly complex and confusing 'menu' which slows down the ordering process, they still have the internal preparation system that appears to be sufficient for maybe sixty percent effective for drive-thru demand. No, I do not see any solution in this quick fix and I also think it is a stretch having this non-event as front page news. It would be more productive to have a story about how the dangerous blockage of Albion Street due top TH 'drive-thru' line-ups is a hazard to the motoring public.

    September 22, 2012 - 05:28

    One day I was leaving the store and there was a van and a truck parked beside the drive thru lane ('to dash in') and when I stepped out from behind the van I was almost struck by a car coming up from the Walmart lane. I think someone is going to get seriously hurt because of that practice of parking beside the drive thru lane. But then again at the end of the day both the offenders and the victim would have spent money.

  • MJ
    September 21, 2012 - 19:54

    That Tim Horton's is a joke, if you are lucky enough to get in line turning off Albion they prolong the ordering process by asking everybody if they want a "blueberry muffin", trucks are idling, emissions are flowing, people are swearing,etc, delaying the line by trying to upsell you over a coffee , the minute Robins is here I will be there.

  • cool idea
    September 21, 2012 - 16:52

    cool idea, but it will be interesting watching the two lanes merge to one to get to the window